Privacy policy

Privacy Policy

Last updated: May 9, 2026

This Privacy Policy explains how DearKeepsake, operated by Riimon Holdings Ltd, collects, uses, discloses, and protects personal information when you visit dearkeepsake.co, place an order, contact us, subscribe to marketing, or otherwise interact with our store.

For privacy questions or requests, contact us at:

dearkeepsakeinfo@proton.me

Who operates this store

DearKeepsake is operated by:

Riimon Holdings Ltd
Company number: 13813344
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX

Personal information we collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Contact information: name, email address, phone number, billing address, and shipping address
Order information: products purchased, order number, order status, shipping details, and customer service history
Payment-related information: payment details are processed by Shopify and payment providers. We do not intentionally store full credit card numbers on our own systems
Customer support information: messages, photos, videos, order issue reports, return or replacement requests, and related communications
Device and usage information: IP address, browser type, device identifiers, pages viewed, referring URLs, approximate location, and interactions with our website
Marketing and preference information: email subscription status, products viewed, cart activity, advertising interactions, and cookie preferences

How we collect information

We collect information:

Directly from you when you place an order, contact us, or subscribe to emails
Automatically through cookies, pixels, analytics tools, and similar technologies
From Shopify, payment providers, shipping partners, fulfillment partners, analytics providers, advertising partners, and fraud prevention tools

How we use personal information

We use personal information to:

Process and fulfill orders
Produce made-to-order products
Send order confirmations, shipping updates, and tracking information
Provide customer support
Handle damaged, defective, incorrect, delayed, or missing order issues
Prevent fraud, abuse, security incidents, and unauthorized transactions
Improve our website, products, customer experience, and marketing
Send marketing emails where permitted
Measure advertising and website performance
Comply with legal, tax, accounting, regulatory, and business obligations
Enforce our Terms of Service and protect our legal rights

How we disclose personal information

We may disclose personal information to service providers and business partners that help us operate our store, including:

Shopify
Payment processors
Fulfillment and production partners
Shipping and delivery carriers
Email and marketing platforms
Analytics providers
Advertising partners
Fraud prevention and security providers
Customer support tools
Professional advisers
Legal, regulatory, tax, or law enforcement authorities where required or permitted by law

We do not sell personal information for money.

However, some advertising, analytics, or tracking activities may be considered “selling,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws.

Cookies, analytics, and advertising

We use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the store, improve shopping experience, support fraud prevention, and measure or improve advertising.

You can control cookies through your browser settings. Some features of the store may not work properly if cookies are disabled.

Your Privacy Choices

Depending on where you live, you may have rights to:

Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a copy of certain personal information
Opt out of sale, sharing, or targeted advertising where applicable
Limit certain uses of sensitive personal information where applicable
Appeal a privacy decision where applicable
Not be discriminated against for exercising privacy rights

To submit a request, contact:

dearkeepsakeinfo@proton.me

You may also use our Your Privacy Choices page if available on the website.

We may need to verify your identity before completing a request.

Global Privacy Control

Where required by applicable law, if your browser sends a recognized Global Privacy Control signal, we will treat it as an opt-out request for that browser or device.

Email marketing

If you subscribe to marketing emails, we may send you gift ideas, launch offers, product updates, and promotions.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Children’s privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, contact us at dearkeepsakeinfo@proton.me, and we will review and take appropriate action.

Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, legal compliance, fraud prevention, dispute resolution, and business operations.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers

Your personal information may be processed in countries other than where you live, including the United States, Canada, the United Kingdom, and other countries where Shopify, fulfillment partners, service providers, or business partners operate.