Contact information
Contact Information
Need help with an order, shipping, a product question, or a gift recommendation? We are happy to help.
Customer Support
Email: dearkeepsakeinfo@proton.me
Please include your order number and the email address used at checkout if your message is about an existing order.
Business Information
DearKeepsake is operated by:
Riimon Holdings Ltd
Company number: 13813344
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Response Time
We usually respond within 1–2 business days, Monday through Friday.
Response times may be longer during weekends, holidays, or high-volume periods.
Order Questions
For faster help, please include:
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Your order number
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The email address used at checkout
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A short description of the issue
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Photos or video if the item arrived damaged, defective, or incorrect
For all customer service, privacy, order, and policy questions, contact:
Mailing Address:
DearKeepsake
123 Example Street
Miami, FL 33101
Please reach out to us via email or through the Contact form on our website. We respond within 1–2 business days.